By Amelia Riley
Apple is being sued over a software update that slowed down phones.
A software update in 2017 effectively slowed down the performance of older phones and were being deliberately “throttled”.
Apple admitted to the update hampering older iPhone performances, but it claims the software was meant to protect battery life.
Consumer rights campaigner, Justin Gutmann, is seeking damages on behalf of up to 25 million UK owners affected by the software. He has launched a £768 million claim and if he wins, Apple would be forced to pay the damages to people who bought one of the affected phones: iPhone 6, 6 plus, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, and X.
“We have never – and would never – do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” Apple said in a statement. “Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”
However, Gutmann argues that Apple’s decision to throttle phones was introduced to hide that older iPhone batteries couldn’t cope with the new demands placed on them, and this decision wasn’t disclosed to users at the time.
“Instead of doing the honourable and legal thing by their customers and offering a free replacement, repair service or compensation, Apple instead misled people by concealing a tool in software updates that slowed their devices by up to 58%,” He said.
“I’m launching this case so that millions of iPhone users across the UK will receive redress for the harm suffered by Apple’s actions.
“If this case is successful, I hope dominant companies will re-evaluate their business models and refrain from this kind of conduct.”